Our Unique Proposition
Strategy for Growth in a Digital-First Era
Operations for Efficiency & Risk Resilience
Operations for Efficiency & Risk Resilience
Our "Winning Strategy," we help you define a winning position in a market being reshaped by mobile money and fintech challengers.
- Customer Segment Strategy & Value Proposition: Move beyond demographics. Develop deep needs-based strategies for the "Growth-Seeking SME," the "Digital First Youth," or the "Agricultural Value Chain Participant," with tailored products and channels.
- Digital Business Model & Ecosystem Strategy: Decide where to compete, partner, or embed—crafting strategies for platform plays, Banking-as-a-Service (BaaS), or strategic alliances with telcos and retailers.
- Portfolio Optimisation & New Product Launch: Rationalise legacy product lines and design compelling new offerings (e.g., dynamic microloans, parametric agriculture insurance, digital savings circles) with clear go-to-market plans.
Operations for Efficiency & Risk Resilience
Operations for Efficiency & Risk Resilience
Operations for Efficiency & Risk Resilience
Our "Performance Improvement," we hardwire efficiency and control into your core processes, from the back office to the agent network.
- Process Digitisation & Straight-Through Processing: Automate manual, paper-heavy processes in loan origination, claims processing, and customer onboarding to reduce costs, errors, and turnaround times.
- Branch & Agent Network Optimisation: Redesign the role of physical touchpoints for the digital age, optimising locations, formats, and staff skills for advisory services and complex transactions.
- Risk & Compliance Excellence: Strengthen credit underwriting models with alternative data, enhance AML/CFT controls, and build efficient compliance frameworks adapted to Uganda's regulatory environment.
Digital Transformation for Customer Experience & Insight
Digital Transformation for Customer Experience & Insight
Digital Transformation for Customer Experience & Insight
Our "Digital" practice, we help you leverage technology to serve customers better and run smarter operations.
- Omnichannel Customer Journey Redesign: Create seamless, intuitive experiences that allow customers to move effortlessly between USSD, mobile apps, agent networks, and branches.
- Core System Modernisation & API Strategy: Develop a pragmatic roadmap for legacy system renewal and build open API capabilities to enable innovation and partnerships.
- Advanced Analytics for Credit & Personalisation: Implement systems to leverage transaction data, mobile usage patterns, and psychometric testing for more accurate risk scoring and hyper-relevant product offers.
Innovation for Financial Inclusion & New Markets
Digital Transformation for Customer Experience & Insight
Digital Transformation for Customer Experience & Insight
Our “Practical Innovation,” we help you pioneer new models and products.
- Product & Business Model Innovation: Co-develop new value-added products (e.g., dried fruits, fortified flours, essential oils) or innovative models like out-grower schemes and contract farming.
- Climate-Smart & Regenerative Practices: Integrate innovative techniques for soil health, water conservation, and crop diversification to ensure long-term sustainability and climate resilience.
- Financing & Partnership Models: Design innovative structures to attract investment, secure working capital, and build strategic partnerships across the value chain.
Our Partnership Model
In the Boardroom and At the Agent Kiosk
Our engagement spans from C-suite strategy sessions to fieldwork with loan officers and mobile money agents. We believe transformative solutions are built on a genuine understanding of both the balance sheet and the customer's lived reality.
Let's build a financial services sector that fuels Uganda's ambition, one sec